Shipping & Delivery Policy
In normal circumstances, shipping is done from our end in 1-2 working days.
In all over India, the expected delivery date to the customer is 2–6 working days based on location & subject to the availability of our shipping partners.
For any other country, the expected delivery date to the customer is 5-10 working days based on location & subject to the availability of our shipping partners.
Terms of Return and Refund
A) For India
Any apparel, accessories, certain fashion jewellery, etc. 15 days from the date of delivery – as long as the product is unused and the price tags are intact Innerwear: Briefs and Panties, lingerie sets, socks, and stockings & any other innerwear Non-returnable Return or refund for purchased Products shall not be entertained by Martliner if:
1) The Product has been washed;
2) The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3) The serial number/IMEI number/bar code of the Product, as applicable, does not match Martliner’s records;
4) There are any dents, scratches, tears, or any other damage to the Products or any part thereof; Return of purchased Products are facilitated through Martliner’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Martliner, Martliner’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Martliner.
A) For Any Other Countries:
Apart from India, we don’t accept any returns from any other countries.
In case, the parcel is not reached at the destination by 30 days or the damaged item/s received, the customer could contact us with all necessary proof at [email protected]; We will process the partial/ full refund subject to the sole decision of our investigation team.
For other queries, you can reach us: [email protected]